Shipping Policy

At Silk Trade, we take great care in crafting each candle by hand. Please review our shipping policy before placing your order.

Processing Time:

All orders require 7 days for production before they are shipped.

Once your order is ready, it will be shipped via Canada Post or UPS.

Shipping Rates & Delivery:

We use Canada Post and UPS for shipping, and their standard shipping rates will apply.

Shipping times depend on your location and the selected shipping method.

Once your order has shipped, you will receive a tracking number via email.

International Shipping & Customs

We are not responsible for any import tariffs, customs duties, or government taxes. These charges are determined by your country’s regulations and must be paid by the customer.

If customs delays your package, we cannot expedite the process.

Return & Refund Policy:

Due to the handmade nature of our candles, we do not typically accept returns or exchanges. However, if you experience an issue with your order, please contact us at info@silktrade.ca within 48 hours of delivery, and we can issue a refund.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please email us at info@silktrade.ca within 48 hours of receiving your order. Include your order number and photos of the product and packaging if needed. We will assess the issue and offer a replacement or store credit if applicable.

Cancellations & Order Changes:

Since each candle is made to order, we do not accept cancellations or changes once an order is placed. Please double-check your order before completing your purchase.

If you have any questions, feel free to reach out to us at info@silktrade.ca.

At Silk Trade, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.

Information We Collect

When you place an order or interact with our website, we may collect the following information:

Personal Information: Name, email address, shipping address, and phone number.

Payment Information: We use secure transaction processing, and your banking details are highly confidential. We do not store or share your credit card information.

Browsing Information: Cookies and analytics to improve our website experience.

How We Use Your Information

We collect this information to:

• Process and fulfill your orders.

• Provide customer support.

• Improve website functionality and user experience.

• If signed up for our newsletter, to send updates on orders, promotions, or important policy changes (you can opt out anytime).

Secure Transactions & Data Protection

All transactions are processed through secure payment gateways, ensuring your financial details remain protected. We do not share or sell your personal or banking information with third parties. 

Our website uses SSL encryption to protect your data from unauthorized access.

Cookies & Tracking

We use cookies to enhance your browsing experience, track website traffic, and analyze customer preferences.

You can disable cookies in your browser settings if you prefer.

Third-Party Services

We may use trusted third-party services (e.g., payment processors, shipping carriers) that require limited access to your data to complete transactions.

These third parties follow strict data security policies.

Your Rights & Choices

You can request access, updates, or deletion of your personal information at any time by contacting us at info@silktrade.ca.

You can unsubscribe from marketing emails using the "unsubscribe" link at the bottom of any email.

Changes to This Policy

We may update this Privacy Policy as needed. Any changes will be posted on this page, and we encourage you to review it periodically.

Contact Us

For any privacy-related concerns or questions, please email us at info@silktrade.ca